Refund policy

Returns & Exchanges

At Studio Rue Nine, we take pride in the quality of our products and carefully inspect each order before it is shipped. However, if you receive an item that is damaged, defective, or incorrect, please contact us at hello@ruenine.cowithin 7 days of receiving your order so we can assist you.

To help us process your request, please include the following information in your email:

Clear photos and/or videos showing the issue with the item.
A brief description of the reason for your return or exchange.
Your order details, including your order number, waybill, and a copy of your invoice.

Our customer service team will review your request and guide you through the return or replacement process.

Important Return Guidelines

Quality Inspection

All returned items are subject to inspection upon arrival. A quality and condition assessment will be conducted before a return, exchange, or refund can be approved.

Item Condition

Items eligible for return or exchange must be unused, unworn, unwashed, and in their original condition, with all original tags, packaging, and accessories intact.

Return Request Period

All return and exchange requests, including those involving damaged, defective, or incorrect items, must be submitted within 7 days of receipt. Requests submitted after this period may not be accepted.

Shipping Fees

Studio Rue Nine will cover the return shipping costs for items confirmed to be damaged, defective, or incorrectly sent. For exchanges requested for other reasons, shipping costs will be the customer's responsibility.

Non-Returnable Items

For hygiene, safety, and product-quality reasons, certain items may be considered final sale and are not eligible for return, exchange, or refund. These may include:

Intimate apparel and other hygiene-sensitive products.
Items marked as final sale or non-returnable at the time of purchase.
Items that have been worn, washed, altered, damaged through use, or are not returned in their original condition.

Please ensure that you review your order carefully before completing your purchase. Where applicable, any product-specific return restrictions will be communicated before purchase.

Order Cancellations

Orders that are still marked as Pending or Unfulfilled may be eligible for cancellation. Please contact us at hello@ruenine.co as soon as possible to request a cancellation.

Once an order has been processed, dispatched, or assigned a tracking number, it can no longer be cancelled. Any return request for an order that has already been shipped will be subject to our Returns & Exchanges Policy.

Refunds

Refunds will be considered for eligible returns once the returned item has been received, inspected, and approved by Studio Rue Nine.

Approved refunds will be issued to the original payment method. Please allow 5–7 business daysfor us to process an approved refund. Depending on your payment provider or financial institution, additional processing time may apply before the funds appear in your account.

For credit or debit card payments, the time it takes for a refund to appear may vary depending on your bank and billing cycle.

For payments made through bank deposits or other offline payment methods, please contact us at hello@ruenine.co. We may request additional information to facilitate your refund.

Please note that refunds for change-of-mind returns are not guaranteed and are subject to Studio Rue Nine's applicable return conditions. Where an exchange is requested but replacement stock is unavailable, we will contact you to discuss the available options.