Shipping policy

At Studio Rue Nine, we strive to process and deliver your orders as smoothly and efficiently as possible. Please review our shipping policy below for information on order processing times, delivery estimates, shipping fees, and same-day courier arrangements.

Order Processing

All orders are processed within 2 business days of receipt. Orders are shipped from Bulacan, Philippines, through our available courier partners, including 2GO Express, GoGo Xpress, and Flash Express.

Once your order has been dispatched, tracking information may be provided so you can monitor your shipment.

Shipping Rates & Delivery Estimates

We offer shipping throughout the Philippines. Shipping fees and estimated delivery times vary depending on your delivery destination.

Delivery Region	Estimated Delivery Time	Shipping Fee
Metro Manila	1–2 business days	Free
Luzon	1–2 business days	₱50
Visayas	3–5 business days	₱100
Mindanao	5–8 business days	₱150

Delivery estimates are provided as a guide and may vary depending on courier operations, weather conditions, holidays, and other circumstances beyond our control.

Please note that delivery times generally begin after your order has been processed and dispatched, not when the order is placed.

Same-Day Courier Pickup

For customers who prefer to arrange their own courier, orders placed between 11:00 AM and 4:00 PM, Monday to Friday, may be eligible for same-day courier pickup.

Please take note of the following:

A ₱100 processing fee applies to eligible same-day pickup requests.
The processing fee covers order preparation only and does not include courier or delivery charges.
Customers are responsible for booking their preferred courier and paying the delivery fee directly.
Same-day pickup is subject to order confirmation, processing capacity, and courier availability.
Orders placed outside the stated timeframe, on weekends, or on public holidays may be processed on the next business day.

Please coordinate with us before booking your courier to ensure your order is ready for collection.

Tracking Your Order

Once your order has been dispatched, please use the tracking details provided to monitor its delivery progress. Tracking updates may take some time to appear in the courier's system.

If you have concerns about your shipment or experience an unexpected delay, please contact us at hello@ruenine.cofor assistance.

Delivery Delays

While we work with our courier partners to deliver your orders promptly, delivery dates are estimates and cannot be guaranteed.

Delays may occur due to courier backlogs, severe weather, public holidays, peak shopping periods, or other circumstances outside our control.

Incorrect Shipping Information

Customers are responsible for ensuring that their shipping address, contact number, and other delivery details are accurate at checkout.

If you notice an error, please contact us as soon as possible at hello@ruenine.co. We will do our best to assist, although changes may not be possible once an order has been processed or dispatched.

Additional delivery charges may apply if a parcel needs to be redirected or reshipped because of incorrect information provided at checkout.